"Didn’t work with my setup"
I just tried setting this up, it was frustrating. I thought it would fit with my gear, but it was off enough that I couldn’t really make it work. Maybe I’m extra annoyed because this just happened, but right now it definitely feels like it wasn’t worth the hassle
"Warranty support went nooowhere"
I reached out to Swivells for help with a warranty issue, it just went nowhere. The replies took waaay too long, and when they did come, they weren’t very clear. The problem still isn’t fixed, which is sooo frustrating
DavidWeigel_03
May 11, 2026
"I ordered from swivells.com and ended..."
I ordered from swivells.com and ended up needing to return the item. The return itself wasn’t the issue, but getting the refund has been slower than I expected. I’ve emailed a few times and the replies have been polite, but vague, with no clear timeline or update. It’s been long enough now that I’m starting to get frustrated. I might be hesitant to order again unless the refund process improves
"Gave my lower back a little bit of relief"
I’ve been using this for my lower back, and I’d say it has helped a bit, just not in a dramatic way. It’s not like the pain completely disappeared overnight or anything, but I did notice a little less tightness and discomfort after using it for a while. I’m still sticking with it because sometimes these things take time, at least in my experience, so I’m hoping the results get a little better the longer I use it.
CharleneLawson_06
May 02, 2026
"Packaging could’ve been better"
The box showed up a little crushed, which feels like how packages always arrive these days. Nothing too dramatic, but the packaging was just okay and could’ve used a bit more protection.
"Tracking was honestly a bit of a headache"
I ordered from Swivells and the tracking was annoying. It said my order was on the way, but then it just sat there with no updates for days.
I kept checking because I couldn’t really tell where it was, and it made it kind of frustrating. Customer service did get back to me, but they didn’t give much detail, so that didn’t really help.
The item did show up eventually, so that part was fine. I just wish the tracking updates were clearer because it made the whole thing feel more stressful than it needed to be.
travisruiz7307
May 01, 2026
"Outdated design and too much waiting"
The site just feels really old and kind of messy. I kept waiting for pages to load or for things to respond, which made the whole experience even more frustrating. It doesn’t feel smooth or modern at all.
john-Byers
April 20, 2026
"Sizing was a little hit or miss"
I ordered from swivells.com the sizing wasn’t a complete disaster or anything, but it also wasn’t as straightforward as I hoped. I went with my usual size because that’s what I normally do when there isn’t anything super specific warning me otherwise, and one of the items fit pretty much how I expected. The other one, though, felt tighter than I thought it would, especially in the areas where I usually don’t have sizing issues, so it kind of threw me off.
Overall, I wouldn’t say it was a bad experience, because the items were still wearable and the order itself was fine. I just wish the size chart had been a bit clearer or maybe had more detailed measurements, because that would’ve helped me feel more confident before ordering. I’d probably shop there again, but next time I’d either size up or at least compare the measurements way more carefully before checking out.
hello_leanna771
April 13, 2026
"Install was fine, but something felt a little off"
I ordered from swivells.com and got it set up in about an hour. The install wasn’t terrible, but something felt a little off with the instructions. A few parts were clear, then it seemed like they skipped over some small steps, so I had to guess here and there. It’s working fine now, but I wouldn’t say the setup was super easy.
forrest.Embry
April 06, 2026
"Had to keep chasing them"
I ordered from Swivells and the delivery ended up being a bit of a mess. It took much longer than they originally said, and the tracking hardly updated at all. I had to keep chasing them just to find out what was going on, which was really frustrating. The order did eventually arrive, but it was late and the whole experience was more hassle than it should’ve been. I wouldn’t use them again if I needed something by a certain date.
ronburns6397
April 05, 2026
"Looked nice, but the quality didn’t hold up"
At first, I was happy with it because it looked good and seemed like it would do the job. But after only a few uses, it broke, which was really disappointing. I expected it to last much longer, and at this point I feel like this needs to be looked into by customer support because the quality just isn’t acceptable.
JudithChavira
April 03, 2026
"I was disappointed when this arrived because the..."
I was disappointed when this arrived because the material feels really cheap. You expect it to have at least a little weight or quality to it, but it just doesn’t feel like it’ll hold up well.
hello_floyd972
March 28, 2026
"Shipping felt slower than it should’ve"
My order did show up eventually, so I can’t say it was a disaster, but the shipping was definitely slower than I expected. The tracking barely updated for a while, and I kind of felt trapped just waiting around with no real idea where it was. Not the worst experience, but definitely not fast or reassuring either.
michael.Bush
March 26, 2026
"Didn’t feel safe at all"
I didn’t feel safe using it, even though they promised it would be secure and easy to trust. That definitely wasn’t my experience. I felt uncomfortable pretty much right away and ended up leaving almost immediately
hello_andrea002
March 23, 2026
"Holding up really well so far"
I’ve been using it for a few months now , and it still feels solid . No complaints so far .
"In the end, I got it assembled and..."
In the end, I got it assembled and it works fine, but the instructions from swivells.com definitely could’ve been clearer. A few of the steps were kind of confusing, and better pictures would’ve helped a lot. It wasn’t a terrible experience, just took me longer than I expected.
Wendy.tilman
March 08, 2026
"Took me longer than it should have"
The site looks fine at first, so I don’t think I was being overly picky or anything, but actually finding what I needed was kind of annoying. I’m used to browsing websites, and it still took me longer than it should have. It just didn’t feel very smooth or easy to get around
Lawrence_vandiford77
March 08, 2026
"I’m frustrated. I contacted support..."
I’m frustrated. I contacted support thinking it would be a simple fix, but I just kept getting passed from one person to another with no real solution. It ended up being way more stressful than it needed to be, and the problem still isn’t sorted.
charles1992
March 06, 2026
"prices felt a bit unfair"
i was actually excited to order from swivells.com, but the prices ended up feeling higher than i expected. a few things looked nice, but once shipping and the extra costs were added, it didn’t really feel like a fair deal to me. maybe it works better for other people, but for what you get, it just felt like too much.
allison-Bazin
February 22, 2026
"Promo code felt kind of misleading"
I tried using their discount code at checkout, but it just kept getting rejected with no real explanation. I reached out to support, but they didn’t really clear anything up, which made the whole thing more frustrating. it felt to me like the promo was mostly there to catch my attention rather than actually work. Not a great experience.